Our opening hours are as follows: Monday – Friday: 9am – 6.30pm

Saturday – Sunday: 9.00am – 12.00 open again: 3.00 – 6.30pm.

When booking your tortoise/s in for boarding I will need to know arrival and collection times. I need to know a specific time and do not offer time slots. 

If you are running late please ring me on my home phone to let me know, do not email me as I may not check my email until after you have collected your pet later on.

If you can not make it back to collect your pet on the arranged pick up day, please phone me on my home phone, before you are due to pick your pet up to let me know. Although some of the time I will be able to look after your pet for longer sometimes I may need their space for another guest.

Please do not assume I will have the space for your pet for a longer amount of time, without checking first, I will do what I can to help. If you phone us and we do no answer please leave a message with your name and number, to let us know the situation and we will get back to you. Until you have spoken to me, extended accommodation has not been agreed.

To ensure the health and welfare of all pets the following conditions apply to all bookings:

• All animals can bring toys they would use at home. However I do have toys which can be used for their stay.
• Water bowls and food bowls are provided by us, but if you prefer to bring your own from home you can.
• Payment is made by cash (in an envelope on arrival) or bank transfer only (bank transfers in advance of stay). Unfortunately I cannot accept cheques.
• You will be asked to pay a 50% non refundable deposit before your pets stay(new customers). This will need to be paid before a space is guaranteed to you, especially on busier times of the year where spaces can become limited quicker. Until a deposit is paid, the space has not been secured. If somebody else was to come along and pay a deposit needing your space, they would get priority. If you need to cancel the booking for whatever reason, you will not be refunded the non refundable deposit. Regardless of the reason for cancellation, how long ago you paid the deposit or how long before the stay was due to take place. The non refundable deposit would not be transferable to another stay and would only be intended for the stay it was paid for. This includes if you pay a deposit for several stays at the same time. 
• If you return early from your holiday and wish to rearrange to pick your pet/s up earlier than originally arranged, you are still liable for the full boarding fees, as agreed at the time of booking.
• If you cannot pick your pet up on  the arranged day/cannot get anybody else to pick them up for you,you will be liable for any extra costs. This includes extra boarding fees. This is regardless of the reason you cannot collect on the arranged day.
• We provide any vegetables required for your pets stay. This includes weeds picked from the garden. You are welcome to bring any food from home if you would like to.
• Any food such as pellets, calcium powder, cuttlefish etc are given as requested by you. You will need to bring these from home for us to use.
• You must inform me of any medical conditions or any other health issue(s) affecting your pet(s) at the time of booking. Failure to do so may result in the cancellation of your booking. If you become aware of any medical conditions or health issue(s) after booking, you must inform me straightaway. If medication is needed after a booking has been made you will need to let me know what is needed to be done so I know whether I can administer the medication for you. That’s not to say I will not be able to give your pet their medication but I need to be aware of what is required first, as to whether I can still look after your pet. I reserve the right to cancel a booking when I am not informed of all relevant information or to cancel a booking if informed of a condition after booking. Unfortunately, non-refundable deposits or payments will not be refunded or transferred to another stay in these circumstances. (Usually disclosing a condition will not result in cancellation or the refusal of a booking, but I need to be aware of all relevant information). 
• I cannot board any tortoises who are unwell when they arrive, which can include symptoms such as runny nose, labored breathing, sunken eyes or swollen eyelids, loose stools, loss of appetite, listlessness, swollen body tissues, prominent bones (in head or limbs), soft shell, noticeable weight loss or weight gain in short period of time. As you can appreciate I am not a vet and am a pet boarder. Of course if your tortoise was to need vet care whilst they were staying I would take them without delay. Unfortunately any deposits or payments made will not be refunded or transferred to another stay, in the event of me needing to turn you away.
• In the event of you reducing the amount of days for a booking (regardless of the reason and after a booking has already been made) where less than 21 days notice has been given to me before the stay was due to begin (not including the first day of boarding). You will still be charged for the full price agreed at time of booking. As you can appreciate I have put that space/s by for your pets and it can affect other bookings, where even a day different could mean me having to turn somebody else away unnecessarily. This does not include when dates need to be changed but will be the same amount of days or more (eg: flights changed: a day later bringing but a day later picking up, for example). However this is dependent on availability, as to whether I can accommodate the change, depending on other bookings. If I cannot accommodate the change unfortunately any deposits or payments will not be refunded or transferred to another stay. However I would try my best to accommodate any changes where I can.
• When you pay for a stay, (in advance or otherwise) if you were to cancel the stay after paying, unfortunately I would not be able to refund you or transfer the payment to another stay. As you can appreciate I have put that space by for you and very likely have had to turn somebody else away who would have used that space. This is regardless of the reason for cancellation, how long ago you booked or how long before the stay was due to take place. This is regardless of what time of year the stay was due to take place aswell.
• In the event of pairs/groups of tortoise’s fighting, bashing, biting etc I would need to separate them. This would be for their own safely.
• Any lighting needed for your tortoises stay will need to be provided by yourselves. This includes lamps, lights and stands. I cannot provide lighting for tortoises stays. This is especially important for tortoises who are not hibernating, as well as days during the spring/summer where it is too cold to go outside.
• I will provide your tortoise/s with their own tortoise table while they are here. Any pairs/family groups of tortoises will be kept together. This will be used during the autumn/winter when it is too cold to go outside or days during the spring or summer when we have cold days.
• Any bedding you wish to use for your tortoises stay will need to be provided yourself, I can put this in your tortoises table. You will need to bring some spare just in case I need any to replace/clean out while they are here.
• Your tortoise/s will be assigned their own outdoor run area. Any tortoises who live together will stay together. This will be their run area and nobody else’s.
• You will need to bring your tortoise in a box to transport them in.  This doesn’t need to be anything fancy and can be cardboard, plastic or wooden.